SHIPPING POLICY
We aim to process and deliver all orders as quickly and smoothly as possible. Below you’ll find information about our processing times, delivery estimates, shipping costs, and regional availability.
All orders are processed within 1–3 business days before being dispatched. Delivery times vary depending on your location and begin once your order has been shipped.
We work with a range of trusted courier services, and the courier used may vary depending on your location and the most efficient delivery option available.
Delivery times are estimates and may vary due to factors outside of our control, such as customs processing, courier delays, or peak periods.
The delivery timeframes mentioned below do not apply to custom-made outfits. Custom-made items will be clearly labelled on the product page for easy identification. All other products will be shipped according to the estimated delivery timeframes listed below for each region.
If your package appears lost or has not arrived within the expected timeframe, please contact our support team at help@jilbayaclothing.com and we will be happy to assist you.
Shipping rates and delivery timeframes are outlined by region below.
SHIPPING TIMES
SHIPPING TIMES
| COUNTRY | SHIPPING TIMES |
|---|---|
| UNITED KINGDOM | 5-7 BUSINESS DAYS |
| EUROPE | 5-7 BUSINESS DAYS |
| UNITED STATES | 5-7 BUSINESS DAYS |
| CANADA | 5-7 BUSINESS DAYS |
| AUSTRALIA | 5-10 BUSINESS DAYS |
| NEW ZEALAND | 5-10 BUSINESS DAYS |
| SAUDI ARABIA | 7-10 BUSINESS DAYS |
| INDIA | 10-15 BUSINESS DAYS |
| REST OF THE WORLD | 5-20 BUSINESS DAYS |
SHIPPING FAQs
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
How long does it take to get my products?
Shipping times vary depending on your location. Orders to the UK typically arrive within 5–7 business days. Orders to the EU generally arrive within 5–7 business days. Shipping to the USA, Canada and Australia usually takes 5–10 business days, while other international destinations may take between 5–20 business days. More detailed information for each country can be found in our Shipping Policy page. Please allow an additional 1-3 days to process your order before dispatch.
How much does it cost?
Shipping rates vary depending on your country or region and will be calculated during checkout before payment.
Is there free shipping?
Yes, we offer free shipping once the required order threshold for your region has been met. For example, free shipping within the UK is available on orders over £89, while orders to the USA qualify for free shipping over $124.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Do you ship to my area?
Most likely yes. We currently ship to customers worldwide. If you would like to confirm availability for your country or region, please refer to our Shipping Policy page for more information.
Will I have to pay customs or import fees?
Duties and customs fees are covered free of charge and taken care of on our end. However, it is the customer’s responsibility to check whether any additional charges or import fees may apply according to their country’s local regulations and policies.
