FAQ – JILBAYA

LAST UPDATED 18/01/26

FREQUENTLY ASKED QUESTIONS

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

Shipping & Delivery

How long does it take to get my products?

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

How much does it cost?

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Is there free shipping?

Yes, we offer free global shipping for orders that reach a certain amount.

Do you ship internationally?

Yes, we ship our products all over the globe.

Do you ship to my area?

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can arrange something.

Returns & Refunds

Do you offer refunds?

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within a month (30 days) after you have received your order.

How much can I get refunded?

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

Do you ship internationally?

Yes, we ship our products all over the globe.

Are returns free?

We offer free global returns for all our orders.

How do I start a return?

Returns are easy to request. Just contact us by email or use our returns centre to get started.

Warranty & Repair

Do you offer warranty for your products?

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

How do I start a claim?

You can start a claim by sending us an email to warranty@jilbayaclothing.com. Please send all the relevant details and a member of our team will get in touch.

Payments & Safety

Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read our Terms of Service here or Privacy Statement here.

What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

FREQUENTLY ASKED QUESTIONS

Shipping & Delivery

Returns & Refunds

Warranty & Repair

Payments & Safety

Recently viewed products

READY TO ELEVATE YOUR MODEST STYLE?

Don't have an account yet?