If you are unsure which size is right for you, please refer to our size guides located underneath the available sizes on each product page. If you still need assistance, our team is always happy to help with sizing questions before placing your order.

We completely get it, we change our minds too! Orders may be cancelled within 24 hours of being placed by contacting our support team. After this period, we are unfortunately unable to cancel orders as processing and fulfilment may already be underway.

Yes, size changes, product changes and order adjustments can usually be made before dispatch. As our processing time is typically 1–3 business days, we recommend contacting us as soon as possible regarding any changes to your order.

Most orders are processed within 1–3 business days before shipment. During busy periods or launches, processing times may be slightly extended.

If your order has not yet been dispatched, please contact us as soon as possible and we will do our best to assist with changing the size. If your order has already been delivered, exchanges can be requested through our Returns & Exchanges Portal.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Shipping times vary depending on your location. Orders to the UK typically arrive within 5–7 business days. Orders to the EU generally arrive within 5–10 business days. Shipping to the USA, Canada and Australia usually takes 5–10 business days, while other international destinations may take between 5–20 business days. More detailed information for each country can be found in our Shipping Policy page. Please allow an additional 1-3 days to process your order before dispatch.

Shipping rates vary depending on your country or region and will be calculated during checkout before payment.

Yes, we offer free shipping once the required order threshold for your region has been met. For example, free shipping within the UK is available on orders over £89, while orders to the USA qualify for free shipping over $124.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Most likely yes. We currently ship to customers worldwide. If you would like to confirm availability for your country or region, please refer to our Shipping Policy page for more information.

Duties and customs fees are covered free of charge and taken care of on our end. However, it is the customer’s responsibility to check whether any additional charges or import fees may apply according to their country’s local regulations and policies.

Yes, we offer refunds in line with our returns policy. Refund eligibility depends on the condition of the returned item and whether the return request falls within our approved return window.

Yes, exchanges can be requested through our Returns & Exchanges Portal, subject to stock availability.

Returns and exchanges must be requested within 14 days of receiving your order. Items must appear unused, in good condition, with tags attached and in their original packaging.

We offer full and partial refunds depending on the situation and condition of the returned item. Please note that original shipping fees are non-refundable.

Yes, we offer free global returns. However, original shipping fees are non-refundable as this helps cover the cost of the return label provided.

Returns and exchanges can be requested through our Returns & Exchanges Portal. The process is quick and easy, taking less than a minute to complete. Once approved by a member of our team, a return label will automatically be generated and sent to you via email.

We accept all major debit and credit cards, along with a range of trusted payment providers available during checkout.

Yes, PayPal is available as a payment option in selected regions during checkout.

Yes, Apple Pay is available on supported devices and browsers during checkout.

Yes, all payments and personal information are securely processed through encrypted and trusted payment systems.

Your checkout currency may vary depending on your location and selected market.

Yes, Klarna is available in selected regions, allowing you to split your purchase into instalments at checkout.

Yes, Clearpay is available in selected regions for eligible orders.

Yes, instalment payment options such as Klarna and Clearpay may be available depending on your country and eligibility at checkout.

JILBAYA is a UK-based modest fashion brand founded and operating from London, United Kingdom.

For any questions or support enquiries, please contact us at:

help@jilbayaclothing.com

Our team will get back to you as soon as possible.

Our customer service team is available Monday to Saturday between 10AM–5PM GMT. We are closed on weekends.

Our warehouse and fulfilment team operates Monday to Saturday between 10AM–5PM GMT. Orders, dispatches and tracking updates may be limited outside these hours.

Yes, JILBAYA is a registered UK company listed on Companies House.

Company Number: 17017625

Yes, you can find us on Instagram, TikTok and other social platforms under @JILBAYACLOTHING for new arrivals, collection launches and updates from JILBAYA.

At this time, JILBAYA operates exclusively online and does not currently have a physical retail store. The address listed on our Contact page is the location of our head office and is not open for visits, purchases or returns. Please do not send returns to this address, as a return label and return instructions will be provided once a return request has been approved through our Returns & Exchanges Portal.