Shipping policy

Shipping Policy

At JILBAYA, we aim to process and deliver your order as quickly and safely as possible. Please review the information below before placing your order.

Order Processing

Orders are usually processed within 1–3 business days before dispatch.

Business days are Monday to Friday and do not include weekends or UK public holidays. Processing may take longer during busy periods, promotional events, Eid and other holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Times

Delivery times begin after your order has been processed and dispatched.

  • United Kingdom: 5–7 business days
  • Europe: 5–7 business days
  • United States and Canada: 5–10 business days
  • Australia and New Zealand: 5–10 business days
  • Saudi Arabia: 7–10 business days
  • India: 10–15 business days
  • Other international destinations: 5–20 business days

These delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery destination and order value.

Free standard shipping is available on qualifying orders:

  • United Kingdom: Orders over £89
  • United States: Orders over $124

Any available free-shipping threshold for other countries will be displayed at checkout.

Worldwide Shipping

JILBAYA ships worldwide. Available shipping options and charges will be shown at checkout after you enter your delivery address.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking number.

Please allow some time for the courier’s tracking system to update after dispatch. Tracking information may not appear immediately.

Some orders may be sent in separate parcels. In these cases, you may receive more than one tracking number, and the parcels may arrive on different days.

Made-to-Order Items

Some products are made to order and require additional production time before dispatch.

The estimated production time will be clearly stated on the relevant product page. Standard processing and delivery estimates do not apply until the made-to-order item has been completed and dispatched.

Customs and Import Charges

International orders may be subject to customs checks, import duties, taxes or other charges depending on the destination country.

Any additional charges applied by local customs authorities are outside JILBAYA’s control. Customers are responsible for checking the import rules that apply in their country before placing an order, unless otherwise stated at checkout.

Customs processing may also delay the delivery of your parcel.

Delivery Delays

Although we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

  • Customs inspections or clearance
  • Courier disruptions
  • Severe weather
  • Public holidays
  • Incorrect or incomplete delivery information
  • High order volumes
  • Circumstances outside our control

JILBAYA cannot guarantee an exact delivery date and is not responsible for delays caused by couriers, customs authorities or other third parties.

Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

JILBAYA is not responsible for parcels that are delayed, returned or delivered incorrectly because inaccurate information was provided at checkout.

Lost or Missing Parcels

Please check your tracking information, delivery address, safe place and surrounding property before contacting us about a missing parcel.

You should also check with members of your household, neighbours or building reception, as the courier may have left the parcel with them.

If your parcel has not arrived within the expected delivery timeframe, please contact us at help@jilbayaclothing.com with your full name and order number so that we can investigate.

Returned Parcels

If a parcel is returned to us because the delivery address was incorrect, delivery was refused or the parcel was not collected, the customer may be required to pay an additional shipping fee before the order can be sent again.

Returns and Original Shipping Fees

Original shipping charges are non-refundable when an order is returned, unless the item was incorrect, faulty or an exception has been agreed by JILBAYA.

For further information, please refer to our Returns Policy.

Contact Us

For help with your delivery, please contact:

Email: help@jilbayaclothing.com
Customer service hours: Monday to Friday, 10:00am–5:00pm GMT

Our customer service team is closed on weekends, but we always try our best to respond as soon as possible.